LUTFI NURUL KHAIRIYAH DINATA; AWALUDDIN AWALUDDIN. Penerapan Konsep Berbasis Customer Relationship Management (CRM) terhadap Pelayanan Tamu pada Hotel Grand Royal Denai Kota Bukittinggi. Gemawisata: Jurnal Ilmiah Pariwisata, [S. l.], v. 21, n. 3, p. 376–393, 2025. DOI: 10.56910/gemawisata.v21i3.869. Disponível em: https://stiepari.org/index.php/gemawisata/article/view/869. Acesso em: 9 oct. 2025.