Lutfi Nurul Khairiyah Dinata, Awaluddin Awaluddin. Penerapan Konsep Berbasis Customer Relationship Management (CRM) terhadap Pelayanan Tamu pada Hotel Grand Royal Denai Kota Bukittinggi. Gemawisata [Internet]. 2025 Sep. 30 [cited 2025 Oct. 9];21(3):376-93. Available from: https://stiepari.org/index.php/gemawisata/article/view/869