Pengembangan Program Pelatihan Kedisiplinan Kerja (P3K) di Lingkungan Dinas Pendidikan Paluta
DOI:
https://doi.org/10.56910/jvm.v10i3.487Keywords:
Discipline, Training, Quality, Service, PerformanceAbstract
This study aims to develop a Work Discipline Training Program (P3K) in the Paluta Education Office environment. The problems studied are 1) How is the level of work discipline of employees in the Paluta Education Office environment? 2) How is the quality of service in the Paluta Education Office? 3) How is the performance of administrative staff in the Paluta Education Office? The research method used is qualitative with a case study approach. Data collection is done through interviews, observation, and document study. The results showed that the level of work discipline of employees in the Paluta Education Office still needs to be improved, especially in the aspect of attendance and compliance with regulations. The quality of service in the Paluta Education Office is also not optimal, with public complaints regarding the slow administrative process. The performance of administrative staff still needs to be improved, especially in communication skills and mastery of information technology. This research resulted in the design of a Work Discipline Training Program (P3K) which is expected to improve discipline, service quality, and employee performance in the Paluta Education Office environment.
References
Hasibuan, M. S. P. (2016). Manajemen sumber daya manusia. Jakarta: Bumi Aksara.
Mangkunegara, A. P. (2013). Manajemen sumber daya manusia perusahaan. Bandung: Remaja Rosdakarya.
Masliza, M., & Norashikin, H. (2021). Pengaruh pelatihan terhadap disiplin kerja pegawai di kantor Dinas Pendidikan. Jurnal Riset Pendidikan Pancasila, 3(1), 45–58.
Mondy, R. W., & Noe, R. M. (2005). Human resource management. New Jersey: Pearson Education, Inc.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40.
Syaharuddin, S., & Fauzi, A. (2020). Analisis kinerja staf administrasi di Dinas Pendidikan Kabupaten Paluta. Jurnal Riset Pendidikan Pancasila, 2(2), 78–92.
