Pengaruh Motivasi Internal Dan External Terhadap Niat Berkunjung Kembali Dimediasi Oleh Kepuasan

Authors

  • Made Donny Kusdaryana Institut Pariwisata dan Bisnis Internasional
  • Francisca Titing Koerniawaty Institut Pariwisata dan Bisnis Internasional
  • Made Darsana Institut Pariwisata dan Bisnis Internasional

DOI:

https://doi.org/10.56910/gemawisata.v20i3.364

Keywords:

External motivation, internal motivation, intention to visit and tourist satisfaction

Abstract

This research aims to analyze the influence of internal motivation and external motivation on intention to revisit which is mediated by satisfaction with visiting Pualu Nusa Penida. This research uses a quantitative descriptive approach. Data was collected through observation, interviews and distributing questionnaires to tourists. The research sample was 100 tourists, while the sampling technique used purposive sampling. Data was collected from 100 respondents using a questionnaire and analyzed using SEM PLS. Evaluation of the PLS-based structural model, apart from looking at the R-square and Q-square values, can also be carried out by fulfilling several criteria such as the Chi-Square Test, GFI (Goodness of Fit Index), SRMR (Standardized Root Residual) and NFI (Normal Fit Index) . Based on the results of the analysis using statistical tests, the results of this research are, internal motivation has a significant positive effect on tourist satisfaction, external motivation has a significant positive effect on tourist satisfaction, tourist satisfaction also has a positive effect on tourists' intention to revisit, internal motivation has a significant positive effect on intention. Tourists' return visit and external motivation have a positive influence on tourists' intention to return.

References

Assael, H. 1998. Consumer Behaviour and marketing Action. International Thompson Publishing 6th Edition, New York

Basiya R.. & A.R. Hasan. 2012. “Kualitas Daya tarik Wisata, Kepuasan Dan Niat Kunjungan Kembali Wisatawan Mancanegara Di Jawa Tengah”. Dinamika Kepariwisataan Vol 11 No 2 : 2012 ISSN: 1696-7953

Chen, C.F., & D.C. Tsai. 2007. “How destination image and evaluative factors affect behavioral intentions” Tourism management 28(4), 1115-1122.

Chi, C.G.Q., & H. Qu. 2008. “Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach “. Tourism management, 29(4), 624-636.

Darsana, I.W. 2011. “Strategi Pengembangan Daya Tarik Wisata Kawasan Barat Pulau Nusa Penida Kabupaten Klungkung” (tesis). Denpasar : Universitas Udayana

Damayanti, I.A.K.W., I.N. Wijaya., I.N. Kanca. 2015. “Strategi Pengembangan Pulau Nusa penida Sebagai Kawasan Pariwisata yang Berkelanjutan”. Jurnal Sosial dan Humaniora , Vol 5, No 2, Juli 2015

Enrique, B.J., I. Sanchez., L. Andreu. 2009. “The role of variety seeking in short and long run revisit intentions in holiday destinations”, International Journal of Culture, Tourism and Hospitality Research. Emerald Group Publishing Limited, 3(2), pp. 103–115.

Fandeli, C. 1995. Dasar-Dasar Manajemen Kepariwisatan Alam. Yogyakarta: Liberty.

Ghozali, H.I. 2011. Structural Equation Modeling Metode Alternatif dengan Partial Least Square PLS. Edisi ke 3. Semarang : Universitas Diponogoro.

Ghozali, I. 2009. Aplikasi Analisis Multivariate dengan Program SPSS. Semarang : Penerbit Universitas Diponogoro Edisi Keempat.

Gotlieb, J.B., D. Grewal., S.W. Brown. 1994. “Consumer Satisfaction and perceived quality: complementary or divergent constructs” Journal of Applied Psychology, 79(6), 875-885.

Griffin, R.W., & R.J. Ebert. 2006. Bisnis 8th Edition. Jakarta : Erlangga

Hanif, A., A. Kusumawati., M.K. Mawardi. “ Pengaruh Citra Destinasi Terhadap Kepuasan Wisatawan Serta Dampaknya Terhadap loyalitas Wisatawan, Studi Pada Wisatawan Nusantara Yang Berkunjung ke Kota Batu “. Jurnal Administrasi Bisnis. Vol 38 No 1 September 2016

Horner, S & J. Swarbrooke. 2007. Consumer Bihaviour in Tourism Second Edition. Oxford : Elsevier Ltd p.75-76

Husein U. 2007. Metode Penelitian untuk Skripsi dan Tesis Bisnis. Jakarta : PT Raja Grafindo Persada Ed. 8 Baru.

Irawan, H. 2007. 10 Prinsip Kepuasan Pelanggan. Paradigma baru merebut hati pelanggan untuk memenangkan persaingan. Jakarta : PT. Elex Media Komputindo.

Jang, S., & R. Feng. 2007. “Temporal destination revisit intention: The effects of novelty seeking and satisfaction”. Tourism management, 28(2), 580-590.

Kotler, P. & K.L Keller. 2005. Manajemen Pemasaran, Penerbit PT Indeks : Jakarta Ed12. Jilid 2.

Kusmayadi dan Sugianto. 2000. Metodologi Penelitian Dalam Bidang Kepariwisataan. Jakarta : PT. Gramedia Pusaka Utama

Laurentina, M., P.R. Cristina., R.J. Cadima. 2017. “The relationship between destination’s attributes, tourist satisfaction and destination loyalty in a cultural destination. Revista Tur smo & Desenvolvimento Portugal” Marketing and Tourism Journal No 27/28, 2017, e-ISSN 2182-1453

Mat Som, AP., A. Marzuki, M. Yousefil, A.M.A. Khalifeh. 2012. “Factors Influencing Visitors’ Revisit Behavioral Intentions: A Case Study of Sabah, Malaysia”. International Journal of Marketing Studies. Published by Canadian Center of Science and Education Vol. 4, No. 4; 2012 ISSN 1918-719X E-ISSN 1918-7203

McIntosh, R.W. 1980, Tourism : Principles, Practices, Philosophies. USA : Grid Inc, Ohio.

McIntosh, R. W., R.G. Charles, J.R.B. Ritchie. 1995. Tourism : Principle, Practicies, Philosophies. New York : Jhon Wiley and Sons 7th Edition

Naisbitt, John. 1994. Global Paradox. New York: Morrow

Nugroho, J.Setiadi. 2003. Prilaku Konsumen Konsep dan Implikasi untuk Strategi dan Penelitian Pemasaran. Jakarta : Kencana

Oliver, Richard L. 1997. Satisfaction: A Behavioral Perspective on The Consumer. International Edition, Singapore : McGraw Hill Inc. P126-128

Page, J.S. 2005. Tourism Management. Italy: Elsevier Butterworth H.

Patricia, S., O.D. Vallue, A. Julio, J. Mendes, M. Guerreioro. “ Tourist Satisfaction and Destination Loyalty Intention: A Structural and Categorical Analysis “ International Journal of Business Science and Applied Management, Vol 1, Issue 1, 2006.

Pitana, I.G. & P. Gayatri. 2005. Sosiologi Pariwisata. Yogyakarta : CV Andi Offset

Plog, S.C. 1974. “ Why Destination Areas Rise and Fall in Popularity”. Cornell Hotel and Restaurant Administration Quarterly, Vol 14, No.4 p13-16

Pratminingsih, S.A., C.L. Rudatin, T. Rimenta. 2014. “ Roles of Motivation and Destination Image in Predicting Tourist Revisit Intention : A case of Bandung – Indonesia “.International Journal of Innovation, Management and Technology, Vol. 5, No. 1, February 2014

Prayag, G. 2008. “ Image, Satisfaction and Loyalty : The Case of Cape Town “ . Anatolia : An International Journal of Tourism and Hospitality Research, 19 (2) : 205-24

Purnami, A. & I.G.A.O. Suryawardani. 2018. “The Effect of the Quality of Services on the Visitors’ Satisfaction and Desire to Pay a Revisit to the Bali Pulina Agrotourism“. E-Journal of Tourism Udayana University Vol.5. No.2. (2018): 62-71 e-ISSN: 2407-392X. p-ISSN: 2541-0857

Santoso, S., & L.N. Kartika. 2018. “Motivasi dan Prilaku Wisatawan Generasi Muda Saat Berwisata di Yogyakarta”. Journal Fakultas Bisnis Universitas Kristen Duta Wacana. JRMB, Volume 13, No. 1, Juni 2018

Suardana, I.W. 2016. “Motivation, Satisfaction, Trust And Loyalty: An Analysis Of Divers’ Behavior”. International Journal of Multidisciplinary Educational Research ISSN: 2277-7881; Impact Factor - 3.318; IC Value:5.16; ISI Value:2.286 Vol 5, Issue 4(1), April 2016

Sudiarta, I.N., W.S. Suprapti, I.P.G. Sukaatmadja. 2014. “Perception of Justice, Post Service Recovery Satisfaction, Intention to Revisit and Wom Recommendations of Foreign Tourists Visiting Bali”. E-Journal of Tourism, Udayana University Vol.1. No.1. (2014): 25-34

Sudiarta, I.N. 2016. “The Effect Of Perceived Justice On Service Recovery Satisfaction And Behavioral Intentions: The Case Of Three Tourism Destinations In Bali“. International Journal Of Multidisciplinary Educational Research ISSN: 2277-7881; Impact Factor – 3.318; IC Value:5.16; ISI Value: 2.286 Vol 5, ISSUE 4 (1), April 2016

Suwena I.K., & I.G. Widyatmaja. 2010. Pengetahuan Dasar Ilmu Pariwisata. Denpasar : Udayana University Press

UNWTO Tourism Highlights 2017 Edition

Wiranatha, A.S., I.G.A.O. Suryawardani, I.K.G. Bendesa, M. Antara. 2016. “Model of foreign tourists’ loyalty on Marine Tourism to Visit Bali”. International Journal of Multidisciplinary Educational Research ISSN : 2277-7881; Impact Factor – 3.318; IC Value: 5.16; ISI Value: 2.286 Vol 5, Issue 3(1), March 2016

WTTC The Economic Impact of Global Travel & Tourism 2018 Edition

WTO. 1995. Guidlines: Development of National Parks and Protected Areas for Tourism

Yuksel, A., & F. Yuksel. 2007 “Shopping Risk Perceptions: Effects on Tourists’ Emotions, Satisfaction and Expressed Loyalty Intentions”. Tourism Management 28 (2007) pp. 703–713.

Yoon, Y., & M. Uysal. 2005. “An examination of the effects of motivation and satisfaction on destination loyalty: a structural model” Tourism Management, vol. 26, pp. 45-56, 2005.

Published

2024-08-24

How to Cite

Kusdaryana, M. D., Koerniawaty, F. T., & Darsana, M. (2024). Pengaruh Motivasi Internal Dan External Terhadap Niat Berkunjung Kembali Dimediasi Oleh Kepuasan. Gemawisata: Jurnal Ilmiah Pariwisata, 20(3), 23–31. https://doi.org/10.56910/gemawisata.v20i3.364